Loyalty Program Terms

This set of operational guidelines for the brand customer reward initiative officially takes effect on December 16, 2025. The long-term customer reward program launched by BRUNT Workwear is designed to offer regular shoppers exclusive practical perks, branded free gear, and member-only shopping advantages throughout their daily purchasing journey. All behavioral rules, service standards, membership requirements, rights constraints, and responsibility arrangements related to joining and using the customer reward system are fully covered within these unified clauses. Once users complete account registration, activate member status, begin accumulating reward points, or redeem any member-exclusive benefits, it will be automatically regarded that the user has fully read, clearly understood, and unconditionally accepted all binding content of the loyalty program rules, while also agreeing to abide by the basic website usage regulations and daily user data protection policies established by BRUNT Workwear. All participants are strongly advised to carefully review every detailed rule item to fully understand their corresponding member rights and behavioral obligations before officially activating membership.

Only natural persons who hold formal legal resident status within all regions of the United States and have reached the local legal adult age standard may apply to join the brand loyalty reward system. Additionally, every applicant must successfully complete real-name account registration and own a valid, normal shopping account officially certified by the BRUNT Workwear platform. In any areas where local administrative laws, industry regulatory policies, or regional management rules explicitly prohibit the operation of commercial member reward activities, all membership application qualifications and subsequent reward eligibility will be automatically invalidated. Users who intend to become program members need only complete the official account registration process on the brand’s primary shopping platform and voluntarily acknowledge all loyalty program management rules listed in this document. The platform strictly enforces a one-person-one-account management mechanism, and the same individual is not permitted to register multiple duplicate member accounts to accumulate points, gather benefits, or maliciously occupy reward resources. The brand operations team retains full independent assessment authority and may reasonably reject membership applications from any user with abnormal operation records, poor credit history, or incomplete identity information without additional explanation.

After successfully activating member status, all formal participants can continuously accumulate exclusive reward points through two core methods: completing qualified product purchase orders on the official brand shopping channel, and actively participating in various official member interaction tasks regularly launched by the brand. The specific point conversion rate corresponding to actual purchase amounts and the detailed task list for daily interactive point-earning behaviors will be uniformly displayed on the fixed member activity page of the platform. The brand may adjust the point calculation ratio and task reward intensity according to actual operational needs during different seasons. All valid purchase calculations only consider the actual payment amount for qualified physical workwear products, while additional generated taxes, shipping fees, platform discount deduction amounts, full order return amounts from after-sales requests, and independent gift card recharge payments will not be included in point accumulation. The brand team holds final independent judgment authority to screen effective qualified orders and dynamically adjust the identification standards for point-earning purchases based on business development needs. From time to time, the brand will launch limited-time point multiplier events, new member exclusive point bonuses, holiday extra point plans, and other promotional activities, with all temporary point-earning channels following the independent supplementary rules announced at the time of each event. All reward points accumulated by members in the system have no real cash monetary value, cannot be independently transferred, gifted, sold, or exchanged between different user accounts, and belong exclusively to the bound account as usable welfare privileges, which cannot be converted into cash balance or platform credit in any form.

All valid reward points stored in the personal member account can be exchanged by users for multiple types of practical benefits offered by the brand, including shopping discount coupons, limited customized merchandise, member priority service qualifications, and other exclusive rewards. The entire point redemption process is completed independently by users within the personal member center or on the official order checkout page, and the platform will clearly display all redemption access paths, minimum point thresholds, and single-use quantity limits. All loyalty program exclusive benefits can only be used in conjunction with valid formal shopping orders and cannot be used independently. All types of physical gifts and electronic discount coupons provided in the reward catalog are subject to real-time inventory quantities and activity timeframes. The brand may adjust, replace with newly upgraded reward items, or directly discontinue certain unpopular benefits at any time based on inventory changes and user preference feedback, without prior individual notice to members. All redeemed member rewards still do not support cash refunds, cash exchange, or secondary transfer to others after successful activation.

The platform implements a clear point validity period management mechanism for all member reward data. If a member’s account does not generate any valid active behavior within twelve consecutive full months, all unused accumulated reward points in the account will automatically expire and be cleared by the system. The effective active behaviors that can reset the point validity period include completing actual product purchases to generate new points, participating in official interactive tasks to receive bonus points, and other normal member activities that meet platform standards. The brand will always display the latest point validity calculation rules and account activity determination standards prominently within the member interface for all users to check at any time.

BRUNT Workwear reserves complete operational management rights over the entire customer loyalty reward system. The brand may appropriately optimize activity rules, suspend certain member benefit functions, temporarily close point accumulation channels, or completely shut down the entire loyalty program at any time based on brand development planning, platform system maintenance, market environment changes, and other objective factors. Even if policy adjustments affect the normal use of points already accumulated by members or the subsequent redemption of reserved rewards, the brand will not bear any economic compensation liability. When major rule adjustments or program function changes occur, the operations team will issue official reminder notices through platform direct messages and unified public page announcements to ensure that members can fully learn of relevant changes in a timely manner. Once the entire loyalty program is officially terminated, all unused remaining reward points in all member accounts will be uniformly cleared and invalidated according to standard system rules, with no exceptions unless otherwise specified in separately announced special circumstances. Members are encouraged to regularly use their accumulated points and stay informed about program updates to make the most of their earned benefits.